Refund and Returns Policy

Last Updated: January 1, 2026

At GLP Personal Care, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Refunds are processed back to the original payment method within 5–10 business days of approval, in accordance with Stripe’s merchant requirements.

1. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

Returned within 30 days of the delivery date
Item is in its original, unused, and unopened condition
Item is in its original packaging with all components included
Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

Due to the personal care nature of our products, the following items cannot be returned:

Opened, used, or partially used bath and beauty products
Items returned after 30 days of delivery
Items marked as “Final Sale” at the time of purchase
Gift cards
Items damaged due to misuse or improper storage

3. How to Initiate a Return

Step 1: Email info@glp123.shop with your order number and reason for return
Step 2: Our team will respond within 2–3 business days with return instructions
Step 3: Pack the item securely and ship it to the address we provide
Step 4: Once received and inspected, we will process your refund or exchange

Please do not return items without first receiving authorisation from our team.

4. Refunds

Once your return is received and approved, your refund will be processed to your original payment method via Stripe within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. Email info@glp123.shop within 30 days of delivery with your order number and photos. We will arrange a replacement at no additional cost.

6. Defective or Incorrect Items

Contact us within 7 days of delivery at info@glp123.shop with your order number and photos. We will cover all return shipping costs and offer a full refund or free replacement.

7. Return Shipping Costs

Our error or defective product — we cover all return shipping costs
Change of mind or wrong item ordered — customer covers return shipping costs

8. Chargebacks & Disputes

Please contact us at info@glp123.shop before initiating a chargeback. Most issues can be resolved quickly and amicably. Fraudulent chargebacks may result in account suspension.

9. Contact Us

GLP Personal Care
30 N Gould St, Suite R, Sheridan, Wyoming 82801, USA
Phone: +1 (805) 751-7222 | Email: info@glp123.shop